Followingits yearly study of some 90,000laptop computer and tablet users, the customer guard dog publication Consumer Reports the other day pulled its purchasing suggestions for Microsoft Surface gadgets, pointing out dependability concerns.
Availablejust to customers, the research study discovered that Microsoft tablets and laptop computers have damage rates of 25 percent within the very first 2 years of ownership, inning accordance with a declaration on the Consumer Reports Web website. That put the business’s hardware in last location when compared with 8 other gadget makers, while Apple was ranked top with a two-year damage rate of 10 percent.
“Microsoft’s real-world return and support rates for past models differ significantly from Consumer Reports’ breakage predictability,”Microsoft stated in an emailed declaration released on the customer website. “We don’t believe these findings accurately reflect Surface owners’ true experiences or capture the performance and reliability improvements made with every Surface generation.”
Problemswith Freezing, Shutdowns, Touchscreens
Comparedto the other business evaluated by Consumer Reports, consisting of Acer, Apple, Asus, Dell, HP, Lenovo, Samsung, and Toshiba, Microsoft has actually been making its own hardware for just a brief time period. It launched its very first Surface tablet simply 5 years earlier.
However, the issues mentioned by the customer publication appear to show software application concerns as much as hardware ones. Electronics editor Jerry Beilinson informed Reuters today that typical issues in Microsoft gadgets consisted of freezing, unforeseen shutdowns, and troubles utilizing touchscreens.
“If you are very concerned about how long your products are going to last, it might be better for you to go with a brand that has a higher predicted reliability,”Beilinson stated in the interview.
AfterApple, Consumer Reports ranked gadgets from Samsung (16percent damage rates after 2 years) and Acer (18percent) greatest in dependability. HP and Asus, ranked 5th and 4th, respectively, had damage rates of 20 percent, while Lenovo, Dell, and Toshiba had rates of 21 percent, 22 percent, and 24 percent, respectively.
ReliabilityScores Separate from Performance
ConsumerReports stated its purchasing suggestion withdrawal uses to numerous Microsoft laptop computers in addition to Surface two-in-one gadgets with removable keyboards. They consist of the Microsoft Surface laptop computer (both the 128 GB and 256 GB designs) and the Microsoft Surface Book (128GB and 512 GB designs).
Notingthat Microsoft is “relatively new to the hardware business,” the publication stated this was the very first year it has actually had sufficient information to compute dependability figures for the business’s Surface gadgets. The publication included that Microsoft’s dependability ratings do not always show hardware efficiency in basic.
“Several Microsoft products have performed well in CR labs, including the new Microsoft Surface Pro, which earned Very Good or Excellent scores in multiple CR tests,”Consumer Reports stated. “Based purely on lab performance, the Surface Pro is highly rated when used either as a tablet or with a keyboard attached.”
However, “[c]onsumers tell us that reliability is a major factor when they’re choosing a tablet or laptop,” inning accordance with Consumer Reports study supervisor SimonSlater “And people can improve their chances of getting a more dependable device by considering our brand reliability findings.”
Imagecredit: Product shot by Microsoft.
Consumer Reports Shocks, Says Microsoft Laptops Not Reliable by: Pamela Hendrix published: