LONDON: Electronic items are overwhelmingly the most well-liked merchandise to purchase on-line, favored by 88 % of Saudi Arabian customers — significantly males (90 %), in response to analysis revealed on Wednesday.
The examine additionally discovered that within the three months earlier than the survey was carried out, 32 % of internet buyers within the Kingdom mentioned cellphones have been the most well liked digital merchandise to purchase on-line.
The YouGov eCommerce Tracker, a syndicated examine of on-line client habits launched in 2017, interviews 2,000 customers each quarter within the UAE and Saudi Arabia.
The tracker additionally discovered that 52 % of Saudi customers mentioned web sites with a number of classes and types solely accessible on-line are the place they do most of their on-line purchasing.
Retailers with shops and on-line choices are much less common, favored by 27 % of on-line Saudi consumers. Meanwhile, single model web sites with a bodily presence in retailer and on-line are favored by simply 17 %.
It was additionally revealed that ease of discovering merchandise was the principle cause for purchasing on-line for 56 % of KSA respondents.
Finding the precise worth level was a key consider deciding to buy on-line — 1 / 4 mentioned they might discover higher costs on the net than in retailer. Around one in 5 additionally discovered it’s simpler to check costs and merchandise. “Price comparability is especially essential for these aged 40-plus,” mentioned the report.
When it got here to the place individuals purchased on-line, most Saudi customers most popular worldwide websites (44 %), whereas 26 % favored native websites and 30 % had no choice.
UAE customers, nonetheless, have been virtually equally break up with 39 % favoring native and 38 % worldwide websites, whereas 24 % had no choice.
The examine revealed that extra selection might lure extra customers to native websites — 29 % of respondents within the Kingdom purchased from worldwide websites due to the selection of products on provide.
Commenting on the findings, Nehal Jibouri, YouGov head of buyer analysis, mentioned: “As one of many quickest rising e-commerce markets on the planet, it’s important for companies within the Middle East to remain shopper-ready to take care of tempo.
“We’ve designed the eCommerce Tracker to offer intelligence about customers’ day-to-day on-line purchasing preferences, aversions and limitations, each at an business and model particular degree, so that companies can hear, act and pre-empt buyer wants.”
He mentioned the newest information confirmed selection and comfort have been key for customers within the UAE and Saudi Arabia who wished merchandise rapidly and on the proper worth.
“Finding the precise steadiness of communication round merchandise is essential to make sure customers weren’t being pushed to buy after they don’t plan to,” Jibouri added.
Despite the rising developments in on-line purchasing, Ahmed Reda, Middle East and North Africa client merchandise and retail chief at EY, informed Arab News on the finish of final yr that he didn’t consider on-line purchasing would overtake retail within the Kingdom.
His mentioned that regardless of the expansion of on-line purchasing, the overwhelming majority of purchases would stay offline and in-store — and can proceed to take action for years.
Nevertheless, issues are transferring quick. In December, the web “Arabic-first” purchasing platform Noon.com launched in Saudi Arabia, aiming to carve out a share within the rising e-commerce market.
Noon is a three way partnership between Emaar Properties chairman Mohamed Alabbar, Saudi Arabia’s Public Investment Fund and the Kuwaiti franchise operator M.H. Alshaya Co. It launched within the UAE in October.
The Saudi market presents vital progress potential to on-line retailers, analysts informed Arab News, given the low proportion of the inhabitants who recurrently store on-line.
“KSA is a key marketplace for on-line retail,” Euromonitor analyst Rabia Yasmeen mentioned, including that the web share of the Saudi retail market was round 1.four %.
Norma Taki, head of retail at PwC Middle East, mentioned the consultancy’s 2017 Total Retail survey outcomes confirmed that 27 % of consumers in KSA preferred to buy on-line every month, in contrast with 45 % who shopped on-line just some instances a yr.
“There is a big alternative for market entrants similar to Noon.com to come back in and capitalize on alternatives introduced by a younger, tech-savvy inhabitants,” mentioned Taki.